Frequently Asked Questions
Everything you need to know about your SOSU Cosmetics experience.
Are SOSU Cosmetics products cruelty-free?
Yes, we are proud to be a 100% cruelty-free brand. We do not test our finished products or ingredients on animals, nor do we delegate this task to others.
How long does shipping take?
Standard shipping typically takes 3-5 business days. During peak sale periods or new collection launches, please allow up to 7 business days for your order to be processed and delivered.
What is your return policy?
We offer a 14-day return policy for unopened and unused products in their original packaging. Due to hygiene reasons, we cannot accept returns on cosmetics that have been opened or swatched.
Do you offer international shipping?
Yes, SOSU Cosmetics ships worldwide! Shipping costs and delivery times vary by destination and will be calculated at checkout.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.