Returns & Exchanges
We want you to love your SOSU Cosmetics glow, but if you are not completely satisfied, you can return your unopened products within 14 days of delivery. Please ensure all items remain in their original packaging with security seals intact to qualify for a full refund.
Check Eligibility
Ensure your beauty products are unused, unopened, and in their original packaging due to hygiene regulations.
Contact Support
Email our customer care team with your order number and reason for return to receive your unique Return Authorization code.
Pack Your Items
Securely package your items to prevent damage during transit and include your order note or authorization code inside the parcel.
Ship and Track
Send your return via a tracked postal service and retain your proof of postage until your refund has been processed by our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing